Ecommerce is doing business online, the buying and selling of services and products over the web. It allows you to promote your goods or services, advertise promos, and tap into your sales targets in an easier way. Your clients will make their orders by browsing on your web site and send their payments through your […]
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place - and in action. It’s the actions that count - not what […]
The purpose of business is to create and retain a customer.
Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory. […]